Last updated: 11th February 2020
The Data Protection Act (DPA) and the General Data Protection Regulation (GDPR) define how companies
and individuals who process and retain personal information about their customers to tell those customers
how the information will be used.
We are committed to protecting and respecting your privacy and this policy explains how we will use your personal data.
2. Who Are We?
Loanza® is a registered trading name of Stop Go Networks Limited a firm registered in Scotland (Company number SC380072). We are directly authorised by the Financial Conduct Authority (firm reference number 729572) and licensed by the Information Commissioners Office (registration number Z2282935) to hold and process personal data on behalf of our customers.
3. Your Data
3.1. What personal data do we collect?
We collect various personal data from you in a number of different ways:
3.2. Why do we collect this information?
When you submit your personal data we collect this information so we can give you the best possible service. We will try and introduce you to a lender, broker or alternative solution provider, according to your request, and to comply with certain financial services regulations. The information is required to:
3.3. Who might we share your information with?
In order to perform our service, we need to share your information with the following third parties, operating as data controllers or data processors:
We collect your personal data and will share it for commercial gain with these third parties. These third parties may use this personal data where they have a lawful reason to do so, which may include these organisation's own legitimate interest.
These third parties may disclose all personal data included in the loan application and loan repayment details to your credit record.
In order to provide you with the service these third parties may contact you by sending you service messages via SMS, email or automated calls.
The information disclosed may be stored and used by these third parties for the following purposes: assessing the risk to grant credit; preventing fraud and money laundering (including to verify your identity and to trace debtors); carrying out research such as analysis of market trends and customer demographics; customise and develop the product/service which they offer to you or other individuals in the future.
The CRAs have produced a standard Credit Reference Agency Information Notice (CRAIN), which sets out how data will be processed by the three CRAs and how each can be contacted:
With your explicit consent we may use your personal data to provide you with information about related
products and services which may be of interest to you.
With your explicit consent we may also share your personal information for marketing purposes to third parties offering related products and services which we think may be of interest to you:
You have a legal right to prevent your information being used for direct marketing purposes and can withdraw your consent by clicking unsubscribe on any of the emails you receive and replying STOP to any of the texts you get.
3.5. Data security and retention
We understand that the privacy and security of your personal data is of great importance and therefore we
have implemented technology, security polices, rules and controls to protect your information.
We and our third-parties will only retain personal data for as long as is necessary. In accordance with legislation, personal data related to loan applications may be retained for up to six years.
Personal data related to requests to be removed from marketing lists will be retained indefinitely.
3.6. Where will your personal data be held?
Your personal data may be held within the European Economic Area (EEA) or outside the EEA. If any personal data is transferred or stored outside of the EEA, we check whether the EU Commission has determined that it will afforded the same level of protection as it would within the EEA (this is called an adequacy decision).
3.7. How do I view and manage my data?
You can access and manage your data, such as your personal information, order history and communication preferences, in your account.
4. Your Rights
4.1. Right to access
You have the right to access the personal data we hold about you. You can request this by using our contact page. We may charge a fee for manifestly unfounded or excessive requests.
4.2. Right to rectify your personal data
If you notice that the information we hold about you is not correct, you may ask us to change it to make sure that it is accurate and up to date. You can request this by using our contact page.
4.3. Right to be forgotten
You may ask us to delete your personal data. It may not be possible where we are required to retain your data. You can request this by using our contact page.
4.4. Automated decisions
We use automated algorithms to process the personal data you provide to us to select a lender, broker or alternative solution provider.
4.5. Other rights
You may also ask us to stop or restrict our processing of your personal data or to transfer your personal information to a third party in certain circumstances. You can request this by using our contact page.
4.6. The right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with us directly and / or with a supervisory authority. In the UK the relevant authority is the Information Commissioner’s Office (ICO). You can find their contact details here: https://ico.org.uk/global/contact-us/